FAQ

Hygiene rating

I am delighted to have a 5 star rating from the Foods Standard Agency.
You can find out more here

Ordering

Find and add items to your shopping bag.
Once on the website you can click on the Shop option. From here simply hover above the item you wish to purchase, click through and then add to bag. You will then see your selection has been added to your bag.

How to use the discount code

Look out for the Coupon banner at the top of the checkout page.
Please note the code is only valid for one purchase.

Delivery

Delivery is free for all orders over £20 – and £3.50 per box for smaller orders.
My chocolates last a while so why not put a few away for a special occasion.

How long between ordering and delivery?
I make each of my chocolates fresh, bespoke to every order. Typically chocolates are delivered 3-5 days after your order, however I cannot guarantee this as I ship with Royal Mail.

If the chocolates are for a certain occasion please get in touch and I will do my best to have them delivered on time

Gifting

How long do the chocolates last?
The guaranteed best before date is 2 months.

How long do they take to make?
I make each of my chocolates fresh, bespoke to every order and usually within a couple of days of ordering them.

Gift messages

If you’d like a personalised a hand written gift message on the outside of the box, please add it to the ‘gift message’ box below your desired product.

Personalise chocolates

To personalise chocolates please click here and complete the form at the bottom of the page, I’ll get back to you as soon as I’m out the kitchen.

Allergens

I cannot guarantee there is no cross contamination of allergens. All my chocolates are made in a kitchen that processes nuts, peanuts, dairy and egg.

Where do you store my card details?

I don’t! It’s all done independently by a service called Stripe. They’ve been certified as a PCI Service Provider Level 1 – the most stringent level of security certification available in the payments industry, so your details are secure as can be!

How do I get in touch?

Drop me a line here